return/refund policy

We want you to be happy with your order. If something's not right, here's how returns and refunds work at BlackedOutBrand.

RETURN WINDOW

You have 30 days from the delivery date to request a return. After 30 days, we're unable to offer a refund or exchange.

ELIGIBILITY

To qualify for a return, items must be unused, unworn, and in the same condition you received them, with original tags and packaging intact. [The following items are final sale and cannot be returned: X.]

HOW TO START A RETURN

Email support@blackedoutbrand.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send instructions for sending it back.

RETURN SHIPPING

Unless the item arrived damaged or defective, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method — we can't issue a refund for a return that doesn't reach us.

REFUNDS

Once we receive and inspect your return, we'll email you to confirm it's been approved or rejected. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank, it may take additional time for the refund to post.

PARTIAL REFUNDS

Items showing signs of wear, missing parts, or returned outside the 30-day window may only be eligible for a partial refund, at our discretion.

EXCHANGES

We only replace items that arrive defective or damaged. If you need a different size or style, the fastest option is to return the original item for a refund and place a new order.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, email us within [X] days of delivery with photos of the item and packaging so we can make it right.

QUESTIONS

Reach out to support@blackedoutbrand.com and we'll respond within 24 hours.