shipping policy

This policy outlines how BlackedOutBrand processes, ships, and delivers orders. If anything here doesn’t match your experience, reach out and we’ll sort it out.

ORDER PROCESSING

Orders are typically processed within [1–3] business days of purchase, Monday through Friday, excluding holidays. During high-volume periods (drops, sales, restocks) processing may take longer — we’ll note any delays on the site if they come up.

SHIPPING METHODS & TIMEFRAMES

Once your order ships, you'll receive a confirmation email with tracking. Estimated delivery times after an order ships:

- Domestic (U.S.): [X–X business days]
- Canada: [X–X business days]
- International: [X–X business days]

These are estimates, not guarantees — carrier delays, customs processing, and weather can push delivery outside these windows.

SHIPPING COSTS

Shipping costs are calculated at checkout based on destination, weight, and method selected. [Free shipping is available on orders over $X.]

INTERNATIONAL ORDERS

International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

ORDER TRACKING

Tracking information is sent by email as soon as your order ships. If tracking hasn't updated in a while, that's usually normal for international shipments — but let us know if it's been more than [X] days with no movement.

LOST, DELAYED, OR DAMAGED SHIPMENTS

If your order arrives damaged, or tracking shows delivered but you never received it, contact us within [X] days of the delivery date so we can look into it with the carrier.

QUESTIONS

For anything shipping-related, email us at support@blackedoutbrand.com and we'll get back to you within 24 hours.